Managed IT Services

Managed IT services are the fastest growing information security arenas, largely due to the skyrocketing number of malicious attacks that compromise an enterprise's ability to efficiently reduce risk and protect IT investments. The cost of outsourcing managed IT services is typically much less than employing this expertise in-house.

By outsourcing your managed IT services, you have a partner in both affordable Computer Support and the long-term success of your business. With personalized managed IT services, you can get the best-fit technology solutions for your business.

The buzzword relating to IT Support is “Managed IT Services”, and every day more and more businesses are jumping on the bandwagon. But what does managed services actually mean and how can you tell if an IT Support company is not just using the word as a marketing tool, but is in fact only offering “flat rate” services packaged as “managed IT services”?

As a definition, Managed IT Services allows a business to offload IT operations to a service provider, known as a Managed IT Services Provider. The managed IT service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

It all started with break-fix services

The Break Fix Mentality

The companies who have helped service small networks in the past have been hamstrung by the lack of tools to help with the problem. The networks they service developed as simple systems, usually built by a self-taught network amateur-turned-pro. Maintenance was break-fix only, meaning when something broke, the company called and they came running to fix it… hopefully.

As time went on, the best of the support people developed procedures and programs to periodically come on-site to do a system review of logs and user information looking for hints of issues before they became big problems. In some cases an elaborate checklist was used to record disk usage, processor usage, etc.

The problem of course, was that the support people could only see what was happening on that particular day. If something happened later, they would never know about it … unless the customer called.

Backup problems and other errors continued to occur

Additionally, the only professional test of the backup system was on the visit, which frequently resulted in days or more of missed backups. The system was prone to other human errors when the on-site technician, trying to be accommodating, would take care of the “end user” symptoms and would not have time to address the “real issues”. This created a constant battle for the tech as they tried to convince customers that they were only causing themselves more dangerous problems down the road by not being proactive.

In 2005, systems started to mature that allowed smaller companies to take advantage of the same features and benefits as the large companies had already tapped into. This technology started the Managed IT Services movement.

Finally, Managed IT Services was available for small to medium sized businesses

 

The Managed IT Services software that is in place today allows providers to work towards two major goals:

Everything on your network that will result in a user symptom or risk will send an alert before or when it happens, and the Managed IT Service Provider will know about it.

Every alert they get is something important and needs to be addressed.

The more closely a Managed IT Service provider can get to these two goals, the more perfectly they can achieve a truly managed service and the more they can get away from “everything being an emergency” situation.

If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.

That is where we come in as your Managed IT Service Provider.  We can take the worry and ultimately the loss out of all your IT problems.